“Forbidden – You don’t have permission to access / on this server” Error

Apache web server is one of the most popular and widely used opensource web servers thanks to its stability and reliability. The web server commands a huge market, especially in the web hosting platforms.

Be that as it may, you may get a “Forbidden – You don’t have permission to access / on this server” error on your browser after setting up your website. It’s quite a common error and a good chunk of users have experienced it while testing their site. So what it this error?

Demystifying the Forbidden Error

Also referred to as the 403 Forbidden error, Apache’s ‘Forbidden Error’ is an error that is displayed on a web page when you are attempting to access a website that’s restricted or forbidden. It’s usually splashed on the browser as shown.

Apache Forbidden Error
Apache Forbidden Error

Additionally, the error can manifest in several ways on the browser as indicated below:

  • HTTP Error 403 – Forbidden
  • Forbidden: You don’t have permission to access [directory] on this server
  • 403 Forbidden
  • Access Denied You don’t have permission to access
  • 403 forbidden request forbidden by administrative rules

So what causes such errors?

The ‘403 Forbidden Error‘ occurs due to the following main reasons:

1. Incorrect File / Directory Permissions

This error can be triggered due to incorrect file/folder permissions on the webroot directory. If the default file permissions are not adjusted to grant users access to the website files, then chances of this error popping on a web browser are high.

2. Misconfiguration of the Apache Configuration Files

This error can also be attributed to a misconfiguration of one of the Apache configuration files. It could be an incorrect parameter that has been included or missing directives in the configuration file.

Fixing the ‘403 Forbidden Error’

If you have encountered this error, here are a few steps that you can take to remedy this.

1. Adjust file permissions & ownership of the webroot directory

Incorrect file permissions & directory ownership are known to restrict access to website files. So, firstly, be sure to assign the file permissions recursively to the webroot directory as shown. The webroot directory should always have EXECUTE permissions and the index.html file should have READ permissions.

$ sudo chmod -R 775 /path/to/webroot/directory

Additionally, adjust the directory ownership as shown:

$ sudo chown -R user:group /path/to/webroot/directory

Where the user is the regular logged-in user and the group is www-data or apache.

The finally, reload or restart the Apache webserver for the changes to take effect.

$ sudo systemctl restart apache2

If this does not resolve the issue, proceed to the next step:

2. Adjust directives in Apache main configuration file

In Apache’s main configuration file /etc/apache2/apache2.conf, ensure that you have this block of code:

<Directory />
        Options FollowSymLinks
        AllowOverride None
        Require all denied

<Directory /usr/share>
        AllowOverride None
        Require all granted

<Directory /var/www/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted

Save and exit and thereafter, restart the Apache.

If you are running Apache on RHEL / CentOS systems, ensure that you relax access to the /var/www directory in the /etc/httpd/conf/httpd.conf main Apache configuration file.

<Directory "/var/www">
    AllowOverride None
    Require all granted

Then save all the changes and reload Apache.

If after trying all these steps you are still getting the error, then please check the configuration of your virtual host files. We have a detailed article on how you can Configure Apache Virtual host file on CentOS 8.

I hope that the steps provided have helped you clear the 403 error.

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3 thoughts on ““Forbidden – You don’t have permission to access / on this server” Error”

  1. Hi,

    I was stuck on 403 forbidden error at my website. I was searching for a possible solution and I came across your article. I found this one to the best article and found the solution to my problem.

    Definitely, a very good article to fix this error. Thanks for sharing such detailed information.

    Keep it up.


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